Frequently Asked Questions

Most frequent questions and answers

When will my order be shipped?

Your order will be shipped between 24-48 hours after receiving the order.  Once the order has been shipped, an email will be sent to you with the tracking number.

When is there stock?

We order directly from the manufacturer. Currently all shipments from Japan is by sea.  If you would like to be notified when we have stock, please enter your e-mail address on the product page and click on Notify me.

How much is shipping?

Packaging and shipping costs are calculated upon check-out.  This includes an Australian Post tracking number for your order.

When will you take orders outside of Australia?

We have started taking International orders!  The Shopping Cart will calculate the shipping costs upon check-out.

What is your Returns Policy?

Our Returns Policy can be found here.

What is your Privacy Policy?

Our Privacy Policy can be found here.